Virgin: the world's best passenger complaint letter? - Telegraph
http://www.telegraph.co.uk/travel/travelnews/4344890/Virgin-the-worlds-best-passenger-complaint-letter.html
Funny letter sent to Richard Branson complaining about the good on a Virgin flight50 Ways to Fail at Security
No, seriously. Just read this in its entirety, from the top. Because if you haven't yet seen this brilliant exchange from David Thorne*, you need to. Right now.
haha :D lest das!